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Learn about best practices and the latest trends in the voice channel

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Forrester Consulting TEI Study for Hiya Connect

Read this Forrester study commissioned by Hiya to learn how Hiya Connect helped customers with reputation monitoring and management, branded their calls to show identity, and secured those calls to protect identity.

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Branded Caller ID: A Buyer's Guide

In today's modern world, the voice channel still continues to dominate all other forms of communication. This guide will walk you through the differences between caller ID technologies and equip you with the knowledge needed to make an educated Branded Caller ID buying decision.

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Featured Resources

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eBook

5 Tips for Contact Centers During 2021's Unprecedented Holiday Season

Learn how to optimize your call center operations during the retail and services busy season, and get tips on how best to use outbound strategies to keep consumers happy and increase first-call resolution.

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eBook

Branded Caller ID: A Buyer's Guide

In today's modern world, the voice channel still continues to dominate all other forms of communication. This guide will walk you through the differences between caller ID technologies and equip you with the knowledge needed to make an educated Branded Caller ID buying decision.

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eBook

11 Key Call Center Metrics for Sales Performance

Learn 11 KPIs you should track to identify areas of improvement for your outbound call center performance, drive better sales agent productivity, and increase overall revenue for the voice channel.

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eBook

Beyond Caller ID

Don't let another customer get away because they couldn't recognize your call. 94% of calls from unknown numbers aren't answered. Adding enhanced caller ID is the first step to getting through but go beyond just that with a true voice performance strategy for exceptional results.

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eBook

How to Stop Spoofing: Protect Your customers from Spammers & Scammers

Spoofed calls are now among the most common types of cybercrime. Learn the ins and outs of phone spoofing, including how to safeguard your business reputation and your customers from fraudsters.

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eBook

Best Practices Calling Guide

Learn 8 best practices for outbound calling to stop spammy tactics and get them to answer your calls.

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eBook

The Most Valuable Contact Center Metrics to Optimize

Find out which contact center success metrics to monitor and manage and how Hiya Connect Insight and Analytics can help

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Report

Forrester Consulting TEI Study for Hiya Connect

Read this Forrester study commissioned by Hiya to learn how Hiya Connect helped customers with reputation monitoring and management, branded their calls to show identity, and secured those calls to protect identity.

See more
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Report

State of the Call 2021 Impact Report: Healthcare

Hiya continues the 2021 State of the Call research series with a deep look at the impact of the current trends in voice on the healthcare industry.

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State of the Call 2021 Impact Report - Financial Services

People prefer to communicate through the voice channel overall, and in the financial services sector, the sentiment is no different. See all the voice trends for financial services contact centers in the State of the Call Impact Report.

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Report

State of the Call 2021 Report

Should you answer that call? 94% of the time an unknown caller rings, people don't answer. Learn why along with other trends your business needs to know in our 2021 State of the Call Report.

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Customer Experience Trends, Challenges & Innovations

Where is customer experience going in 2021? This Hiya-sponsored CCW Market Study has this answer and more.

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Wangiri Scam Report

See the latest analysis on the world's most prevalent phone scam.

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Events & Webinars

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Upcoming

January 25, 2022

The ROI of Implementing Hiya Connect Webinar

Join us to get a look at the ROI and business benefits achieved with a Branded Call solution like Hiya Connect.

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Recordings

Webinar: Prevent Illegal Phone Spoofing in 2021

It's critical to protect your organization's numbers from being spoofed by sophisticated hackers. Watch the webinar to find out how.

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Recordings

Webinar: Five Biggest Challenges for the Voice Channel

Listen to Hiya's Julianne Maila and CCW Digitals's Brian Cantor discuss the latest insights of the voice channel we learned in 2021.

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Recordings

Customer Experience Innovations in the 5G era

Join us for this panel where industry insiders will share what customer experience innovations we should expect in 2021 and beyond.

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The 2022 Budget: How to Get More Spend for Your Call Center

Data is your biggest asset when making a compelling business case for additional budget. Use it to get more spend in 2022.

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Recordings

Webinar: State of the Call 2021

The State of the Call 2021. Watch the recorded webinar by Alex Algard, CEO of Hiya, for 2021 voice call insights and trends.

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Recordings

How to Make Your Phone Calls Prosper in a World of Scammers and Spam Blockers

Join an industry-leading UC security expert, together with subject matter experts from call spam and identification service Hiya.

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Ready for your new Voice Performance Strategy?

Contact us today and take the first step to a better voice experience for your customers or subscribers

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Curious about the actual ROI of implementing a solution like Hiya Connect? Join us on January 25th for an online webinar.
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