Hiya for

Retail and Services

Don’t leave customer loyalty to chance. Protect your business. Brand your calls with your trusted name. And watch answer rates soar.

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Security & Compliance
SOC 2 compliance ensures our customers and partners can trust Hiya
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The difference before and after implementing Hiya Connect is night and day. The ROI is so good that it pays for itself. The end user experience is very slick - our logo is instantly recognizable and instills a high level of trust in the call recipient.
Dialer Manager
The UK’s largest auto assistance organization
Use cases

Are you reaching customers when it’s most important?

Retain More Appointments Per Day

Don’t let another missed call impact your bottom line. Confirm appointments quickly and ensure scheduled services are delivered by connecting with more customers on the first try.

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Complete More Deliveries

Prevent costly delays that result in unhappy customers, inefficiencies, and lost revenue. Resolve delivery time and location issues quickly to deliver more of your product and services faster.

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Follow Up On Inquiries and Provide Quotes Faster

An unanswered call can mean a missed sale. Connect with prospective customers quickly, before your competition can.

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Get People Scheduled Faster

Increase the number of reservations and bookings in a day by reaching more customers in less time. Confirm bookings to ensure every room, seat, or vehicle is actually in demand.

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Industry data

The proof is in the data

State of the Call for

Retail and Services

How do your customers want to be contacted? What's the role of voice for retail & services companies? Get the top trends and insights on the voice call from our global data set of 150 billion calls processed combined with third-party market research of businesses and consumers.

Product Overview

Gain Trust. Get More Calls Answered. See Results.

About Hiya Connect

Branded Call

Show your identity

Be instantly recognized with your company name and location displayed on your calls
Elevate your brand by featuring your company logo
Get personal and include an informative reason for your call

Secure Call

Protect your identity

Prevent imposters from spoofing your phone numbers
Authenticate calls with a fraud filter that strips identity or terminates unverified calls before they can be completed
Protect your business and your customers from the disastrous effects of impersonators

Voice Analytics & Insights

Make informed business decisions

Access the Hiya Connect Console with self-serve executive dashboards chock full of industry-standard KPIs, like answer rates, call attempts, and call durations
Review analytics updated daily with data trending over time for timely comparisons and analyses
Get insight into actionable steps to improve call performance

Ready to take your services to the next level?

Contact us today and take the first step to a better voice experience for your customers or subscribers

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Frequently asked questions

Are there any technical requirements to set up Hiya Connect?
Do call recipients need to download software or opt-in for Hiya Connect to be effective?
How long does it take to set up Hiya Connect?
What reach does Hiya have for Branded Call?